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Online Ordering Policies
These policies apply to merchandise sold directly by Gardenfairy.com and not to any affiliate programs offered.

OUR PROMISE TO YOU:
Our customers are a top priority. We guarantee your satisfaction! 
Our prices are affordable and competitive, in fact they are probably the lowest you will find. 
We offer a totally secure site for all major credit card shopping and accept Paypal, Google Checkout and a "pay by check" option.
We will accept your telephone order (our telephone number is listed at the bottom of the page)
If we list a product, we have it available and will ship quickly... usually within 1-3 days, and we ship worldwide! 
We acknowledge your orders with an email confirmation.  Shipping confirmation sent upon request.
We pack your orders with care! We ship complete orders and not partial ones. 
We offer a free subscriber newsletter with special sales offers and product news. 

Join Our Mailing List
Email:

For Email Marketing you can trust

 

CONTACT US
If you have immediate questions regarding a product or an order that you have placed, you may email us using this link http://www.gardenfairy.com/email.htm  or fairyfriends[deletethis]@gardenfairy.com. 

Because we are a very small business striving to keep our prices reasonable, we do not have a toll-free phone number.  In the past we have always been able to resolve any problems by email, however if you require a telephone call, please provide your telephone number and we will respond very quickly. 

 

DELIVERY

  • Gardenfairy Shop ships throughout most of the world via US Postal Service, delivery time and charge options are presented when you order online, or spent to you via email when ordering via telephone or mail order.

  • We make every effort to ship your order as quickly as possible, usually within 48 hours.

  • Please allow 2-3 business days for delivery of your order in the United States and 7-10 days for international orders. (Depending upon your delivery selection.)

  • We will notify you if any item cannot be shipped and you will be given the opportunity to cancel your order with a full refund of that item.

 

CANCELLATIONS, REPLACEMENT AND RETURNS
Gardenfairy Shop knows you will be fully satisfied with every item you purchase from us. Because we generally ship within 48 hours of receipt of your order, cancellation of your order must be placed within 12 hours of its submission. No exceptions will be made. You may cancel your order within 24 hours by responding to the Order Confirmation email with your order # and contact information.

 

Every effort is made to insure that merchandise is received intact. Unfortunately, occasionally an order may arrive damaged. In this event, please email us at fairyfriends[deletethis]@gardenfairy.com with the order#, your contact information and specific information about the damaged merchandise. You will be advised of replacement procedures within 24-48 hours. There is no charge to you for replacing damaged merchandise.

 

Please place your order carefully. You will be given every opportunity to review your order before placing it with Gardenfairy.com.  We will not accept return of merchandise without a $25.00 restocking fee and customer will be responsible for return shipping postage. We are a very small company and are unable to absorb the costly processes involved with returned merchandise.

 

AFFILIATE PROGRAMS
Gardenfairy participates in a number of affiliate programs to allow our customers the opportunity to fill their gift giving needs.  We have personally ordered from each of the programs offered and are confident that all affiliate programs are reputable and secure.  When ordering from them, please be sure to check out their ordering policies as they may differ slightly. 

 

SECURITY
At Gardenfairy, we understand your concerns about security and privacy.  We have established procedures to protect your privacy and provide secure online ordering.  The information you provide while placing your online order - including your credit card number - is secure; it cannot be read or tampered with.

      

PRIVACY
Our privacy policy is posted here - http://www.gardenfairy.com/privacy.htm 

 

ABOUT US
Ann Hawkins is the owner, designer,  webmistress and customer service for Gardenfairy.com. She has over 25 years of retail experience and is dedicated to the highest standards of customer service. 

 

We have been able to answer all inquiries via email, we are providing this telephone number should you find it necessary to contact Ann Hawkins by telephone at 315-759-1492.